Introduction

Last updated: June 10, 2024

At Caribbean Restaurant Guide, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines our guidelines regarding refunds for purchases made through our website, including digital products, consulting services, and membership subscriptions.

By making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Refund Policy for Digital Products

E-Books and Digital Guides

Due to the nature of digital products and the inability to "return" them once downloaded, all sales of e-books, PDFs, and digital guides are generally final. However, we offer the following exceptions:

• Technical Issues: If you experience technical problems that prevent you from accessing or downloading your purchased digital product, we will either resolve the issue or provide a full refund.
• Incorrect Product: If you receive a different digital product than what you ordered, we will provide the correct product or issue a full refund.
• Significant Content Discrepancy: If the content of the digital product is substantially different from what was advertised, you may be eligible for a refund after review by our customer service team.

To request a refund for a digital product, please contact us within 7 days of purchase with your order details and the reason for your refund request.

Templates and Documents

Customizable templates, business documents, and other downloadable resources are non-refundable once downloaded. If you have not downloaded the template or document, you may request a refund within 24 hours of purchase.

Refund Policy for Consulting Services

One-on-One Consulting

For scheduled consulting sessions:

• Cancellation with 48+ hours notice: Full refund or rescheduling option
• Cancellation with 24-48 hours notice: 75% refund or rescheduling option
• Cancellation with less than 24 hours notice: 50% refund or rescheduling option
• No-show without notice: No refund

If you are dissatisfied with a completed consulting session, please contact us within 48 hours of the session to discuss your concerns. Refunds for completed sessions are considered on a case-by-case basis.

Group Workshops and Webinars

For pre-registered workshops and webinars:

• Cancellation with 7+ days notice: Full refund
• Cancellation with 3-7 days notice: 75% refund
• Cancellation with less than 3 days notice: 50% refund
• No-show without notice: No refund

If a live workshop or webinar is canceled by Caribbean Restaurant Guide, you will receive a full refund or the option to transfer your registration to a future event.

Refund Policy for Membership Subscriptions

Monthly Subscriptions

Monthly subscription payments are non-refundable for partial months. You can cancel your subscription at any time, and you will continue to have access to membership benefits until the end of your current billing period.

Annual Subscriptions

For annual subscription plans:

• Cancellation within 14 days of purchase: Prorated refund for the unused portion
• Cancellation after 14 days: No refund for the remaining subscription period

We may consider partial refunds for annual subscriptions in exceptional circumstances, such as long-term illness or other situations that prevent you from using our services.

Automatic Renewals

Subscriptions are automatically renewed unless canceled before the renewal date. If you are charged for a renewal and contact us within 7 days of the renewal date, we may offer a full refund if you have not used any membership benefits during that period.

Refund Process and Timeframes

How to Request a Refund

To request a refund, please:

1. Contact us at refunds@korolpeera.info or through our contact form
2. Include your order number, purchase date, and product/service details
3. Explain the reason for your refund request
4. Provide any relevant supporting information

Refund Processing Timeline

Once your refund request is approved:

• Credit card refunds typically process within 5-10 business days
• Bank transfers may take 7-14 business days to appear in your account
• PayPal refunds generally process within 3-5 business days

Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account depends on your payment provider or bank's processing times.

Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.

Exceptions and Special Circumstances

Promotional or Discounted Purchases

Products or services purchased at a promotional or discounted rate may have different refund terms, which will be clearly stated at the time of purchase.

Force Majeure

In cases of events beyond our reasonable control (including but not limited to natural disasters, power outages, or pandemic restrictions), we may need to reschedule services. In such cases, we will offer rescheduling options or refunds according to the circumstances.

Account Termination

If your account is terminated due to violations of our Terms and Conditions, you may not be eligible for refunds on current subscriptions or services.

Non-Refundable Items

The following items and services are generally non-refundable:

• Custom-developed content or reports created specifically for your business
• Services that have been fully delivered to your satisfaction
• Transaction fees, if applicable
• Any products or services clearly marked as "non-refundable" at the time of purchase

Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

We encourage you to periodically review this page for the latest information on our refund policies.

Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact us: